Scheduling and job sheets, without the evening work.
Scheduling appointments, keeping your technicians’ routes intact, creating and completing job sheets. Maja keeps the schedule and the customer up to date, and learns how you plan, so the hours go to the real work.
Maja · planningTechnicians are the scarce resource
In installation and service work it is capacity, not demand, that decides whether a job goes ahead. Every hour spent scheduling, reshuffling and filling in job sheets is an hour that does not go to the customer. And it usually happens after hours.
- A schedule that collapses as soon as one appointment shifts
- Job sheets completed and invoiced far too late
- The question “when are you coming?” that nobody answers in time
What Maja takes over
Maja works with your scheduling tool and calendar, keeps the day running when something comes up and learns your preferences: which technician goes where, how much slack, which customer comes first.
Plans new jobs based on availability, travel time and what the job requires.
If someone drops out or a job overruns, Maja rebuilds the day and puts the proposal in front of you.
Prepares the job sheet with the right details and completes it as soon as the job is done.
Drafts the message about when the technician is coming or what has changed, you press send.
Bundles the completed job sheets, so invoicing after delivery is just a matter of approving them.
Bad planning costs money, so you see everything
A moved appointment or a wrongly closed fault report hits a customer directly. That is why you see every change, with the reason attached, and set the actions that touch the customer to “ask first”. The more often you approve a type of planning, the more Maja handles herself: based on evidence, not gut feeling.
- Changes that touch the customer can be put to you first
- Every adjustment can be traced back, with the why
- The more often you approve a type of planning, the more independent Maja becomes
After a few weeks, Maja only brings you the exceptions.