Customer questions that never pile up.
Robin picks up the questions that arrive in your shared mailbox or ticket system: understands the context, knows the customer and remembers how you solved a similar question before. Robin drafts the answer, ready for your approval.
Robin · supportCustomer questions that keep coming
Customers expect a quick answer, but questions come in faster than you can handle them. You answer the same standard questions for the tenth time, while the question that really matters sits waiting.
- The same questions, answered again every week
- Important customer questions that get snowed under
- Follow-up that slips as soon as things get busy
What Robin takes over
Robin works in your shared mailbox or ticket system (Microsoft 365, Google Workspace, Zendesk or your own), knows your customers and how you solved similar questions before.
Separates what needs action now from what can wait and links every question to the right customer.
Looks up what was going on with this customer before and how you solved a similar question at the time.
Prepares an answer in your style, ready for your approval before it goes to the customer.
Forwards to the colleague or department that owns it, with a short summary attached.
Tracks which questions are still open and flags them in time when a customer is waiting.
Your tone, your boundaries
You decide where the line is. At first you see every answer as a draft before it reaches the customer; only once Robin has truly mastered a type of question does more go out independently. Improve an answer once and Robin remembers, so the next one comes out better by itself.
- At first, every answer comes to you as a draft
- You see the customer context and the reasoning behind it
- Robin remembers every correction, so the next answer fits better
Robin sends nothing to a customer without your approval.